For Consumer
Product Life Cycle

Product Life Cycle

We keep your McAfee products current by automatically updating your software with every new version. As long as you keep your subscription valid and connect to the Internet regularly, you’ll automatically have the latest software and security updates.

Activating Your Retail Products

You can activate your McAfee products for up to six months after we release the next version. For example, you can activate a McAfee 2013 product for up to six months after we release the 2014 version of the same product.

Technical Support

We provide technical support for the current and previous version of each of our products. Visit service.mcafee.com to find product patches, community forums, answers to frequently asked questions (FAQs), and access to support by phone, chat, or email. Not all support options are available in all regions.

Microsoft Operating System Compatibility

McAfee provides technical support for our products that run on these Microsoft operating systems:

  • Windows XP (32-bit) with Service Pack 3 or later
  • Windows Vista (32-bit and 64-bit) with Service Pack 1 or later
  • Windows 7 (32-bit and 64-bit) or later
  • Windows 8
  • Windows 8.1

We recommend that you always install the latest service packs for your operating system.

Mac Operating System Compatibility

McAfee provides technical support for its products that run on Mac operating system, we support:

  • Apple Mac OS X 10.7 or later

Currently Supported McAfee Products

For Windows

Product Currently for Sale? Subscription Version Supported Retail Version Supported
McAfee LiveSafe™ Yes Version 1.0 or later Version 1.0 or later
McAfee® All Access Yes Version 1.0 or later Version 1.0 or later
McAfee® Total Protection Yes Products with McAfee Security Center, version 11.6 or later 2013 or later
McAfee® Internet Security Yes Products with McAfee Security Center, version 11.6 or later 2013 or later
McAfee® Antivirus Plus Yes Products with McAfee Security Center, version 11.6 or later 2013 or later
McAfee® SiteAdvisor® Yes Version 3.5 or later N/A
McAfee® SiteAdvisor® Live Yes Version 3.5 or later N/A
McAfee® Family Protection for PC Yes Version 2.4 or later Version 2.4 or later
McAfee® Online Backup Yes Version 1.6 or later Version 1.6 or later

For Mac

Product Currently for Sale? Subscription Version Supported Retail Version Supported
McAfee® Family Protection for Mac Yes Version 2.1 or later Version 2.1 or later
McAfee® Internet Security for Mac Yes Version 3.1 Version 3.1
McAfee® Site Advisor® for Mac Yes Version 2.0 N/A

For Android

Product Currently for Sale? Subscription Version Supported Retail Version Supported
McAfee® Family Protection Android Edition Yes Version 1.3 or later Version 1.3 or later
McAfee® Mobile Security Yes Version 2.2 Version 2.2