1.  Q:
Are McAfee's consumer products compatible with Windows 7?
A:
Yes, McAfee AntiVirus Plus, McAfee Internet Security, McAfee Total Protection and McAfee Family Protection software are compatible with Windows 7 operating system and have been certified by Microsoft. Compatible with Windows 7
2.  Q:
Will all features in the McAfee consumer products remain the same when they become compatible with Windows 7?
A:
All features and functions will continue to work on Windows, except for McAfee Local Backup, which is not compatible with Windows 7. This feature is part of McAfee Internet Security and McAfee Total Protection suites.
3.  Q:
What happens with the backup feature when I upgrade to Windows 7?
A:
When upgrading your computer to Windows 7 you will be alerted that McAfee Local Backup will no longer be supported on Windows 7. In addition you will be provided with a link to a landing page that contains instructions on how to restore existing back up files prior to upgrading to Windows 7.

We recommend that if you currently use McAfee Local Backup, you consider using the local Backup and Restore functionality that is included in all versions of Windows 7.
4.  Q:
Will my McAfee security subscription for the Windows Vista compatible version also be valid for Windows 7?
A:
Yes, your McAfee subscription will be valid for the entire period that you have purchased regardless of the operating system you are using.

The McAfee Security subscription supports the following operating systems:
  1. Windows XP 32 bit
  2. Windows Vista 32 + 64 bit
  3. Windows 7 32 + 64 bit
5.  Q:
Before upgrading to Windows 7 is there anything that I need to do?
A:
As part of your security subscription for McAfee VirusScan Plus, Internet Security suite or Total Protection suite, you will have automatically received the upgrade to the Windows 7 compatible version of your McAfee product. With this upgrade applied you will not be required to do anything prior to upgrading to Windows 7.

In case your McAfee product has not been upgraded to the latest, Windows 7 compatible version, you will be required to first upgrade to the latest version prior to upgrading to Windows 7. See also next FAQ

For McAfee Family Protection, you need to click on the alert that will appear and say "An update to McAfee Family Protection is now available..." and download the version update. This will update your product so it is Windows 7 compatible.

McAfee Family Protection Update Available
6.  Q:
What is the upgrade path for McAfee's products from Windows XP to Windows 7?
A:
When you upgrade from Windows XP to Windows 7 you will need to re-install all your software products which are not from Microsoft.

This is a restriction from the operating system and it affects the McAfee AntiVirus Plus, McAfee Internet Security, McAfee Total Protection and McAfee Family Protection software.

As soon as you have completed your upgrade to Windows 7 you can re-install your McAfee product by visiting the McAfee website. Simply log in to the My Account area, where the latest versions of your products with an active subscription are available for installation.
7.  Q:
What is the upgrade path for McAfee's products from Windows Vista to Windows 7?
A:
When you upgrade from Windows Vista to Windows 7 there are several scenarios that you can encounter.
  1. When your McAfee product is up to date upgrading to Windows 7 will happen without any problems to your McAfee product. You will continue to be protected.
  2. When a McAfee product hasn't been upgraded to the latest version and an upgrade to Windows 7 is initiated the Microsoft product will block the upgrade process. You will be asked to visit the McAfee website in order to download and install the Windows 7 compatible version of your McAfee product. After you have successfully installed the latest version of your McAfee software, you can continue upgrading your operating system.
  3. When a McAfee product is newly installed on a computer with Windows 7 then the McAfee security product will automatically download the latest version from the internet during the installation process. An internet connection is required.
  4. When an older version of a McAfee product is being installed on a computer with Windows 7 the Microsoft product will block the upgrade process. You will be asked to visit the McAfee website in order to download and install the Windows 7 compatible version of your McAfee product. After you have successfully installed the latest of your McAfee product, you can continue upgrading your operating system.


Please note:
When you are upgrading from Windows Vista 32-bit to Windows 7 64-bit you will need to re-install your McAfee product.

You can re-install your McAfee product by visiting the McAfee website. Simply log in to the My Account area, where the latest versions of your products with an active subscription are available for installation.
8.  Q:
Will McAfee's products support multi-touch in Windows 7?
A:
No, multi-touch technology will not be supported at the time Windows 7 releases; however the PC will be protected by the McAfee product
9.  Q:
Will the product work with Windows 7 high DPI?
A:
Yes, McAfee AntiVirus Plus, McAfee Internet Security and McAfee Total Protection software will work with Windows 7 high DPI.
10. Q:
Will there be a dedicated page on McAfee's consumer website with Windows 7 FAQs?
A:
Yes, information on McAfee's security products and Windows 7 compatibility will become available on the McAfee consumer site when Windows 7 has been commercially released.

McAfee® AntiVirus Plus: www.mcafee.com/US/AntiVirusPlus

McAfee® Internet Security: www.mcafee.com/US/InternetSecurity

McAfee® Total Protection™: www.mcafee.com/US/TotalProtection

McAfee® Family Protection: www.mcafee.com/US/FamilyProtection