Welcome back! Please log in below to continue.
Don't have a McAfee account?
Create one today and join the ranks of those who are protected from spam, viruses, identity theft, and other online threats!
McAfee Safe, McAfee Secure
Send us the email address you used to create your McAfee account so we can send you a link to reset your password.
*The password reset link will expire in 72 hoursMake sure McAfee is on your safe sender’s list; otherwise, emails from us may end up in your spam folder by mistake.
Your account has been locked for security reasons (e.g. you may have exceeded the number of allowed login attempts).
Please enter your account e-mail address here:
If you're having trouble resetting your password, contact Customer Support.
Your account has been locked to protect it from fraudulent activity. Please contact McAfee Customer Support to unlock your account.
If you have changed your email address since you originally registered your McAfee software, try logging in with your old email address. Otherwise, contact Customer Support to get further assistance.
Please keep us informed. At McAfee your email address is required to get product updates, to check your account information, and to access certain sections of the Web site.
To Change Your Email Address:Update Account Information. When you click on the Update Account Information link, you will be asked to login with your existing email address and password. Once you provide the existing login information, you will be taken to the User and Billing Information page. Click on the relevant Edit link to update your email address.
This Privacy Notice has been updated on March 20, 2014 to add a link to McAfee's new Cookie Notice and to make some edits for readability and clarity.
This Notice provides information about data we use for security purposes and our commitment to using the personal data we collect in a respectful fashion.
Go here for our complete notice.
McAfee and its family of companies ("McAfee", "we", "us") are wholly owned subsidiaries of Intel Incorporated. We care deeply about your privacy and security and your online safety is a significant part of our essential mission. We appreciate your decision to trust us with helping to protect your digital life from theft, disruption, and unauthorized access.
This Privacy Notice is designed to inform you about how your personal information is collected, managed, and used to:
By collecting and processing data, we can help to predict threats and better protect you, your devices, and your information. McAfee would like to help you understand how your data is processed, why it takes data to protect data, and our commitment to using the personal data we collect for the purposes discussed in this Notice. Every time you turn on a device, connect to a network or open a file, you are exposed to significant risk from hackers, spammers, malware, spyware, and other forms of unauthorized access to your data and systems. This is why it is important to use security products and services such as McAfee's to keep you and your data safe. To defend against these threats and the thousands of new threats that emerge each day, McAfee technologies may:
An overview of our privacy practices is set forth below. Please feel free to contact us if you have any questions.
This Privacy Notice applies to personal information we obtain from individuals interacting with McAfee and our websites, products, services, and applications. This Notice does not apply to personal information we obtain in our capacity as an employer; employment related data is covered under separate policies and/or notices.
We provide access to our Privacy Notice by:
McAfee collects some information that is personal (i.e., information that identifies an individual either alone or in combination with other data). McAfee also collects non- personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as personally identifiable information.
McAfee obtains personal information when you or someone acting on your behalf provides it to us. We also collect information when you obtain or use McAfee products or services or when you use a device with McAfee products or services installed.
The following are examples of the type of personal information that may be collected directly from you (or someone acting on your behalf):
The following are examples of the type of information that may be collected by McAfee from your web browser or from interactions with our products and services:
An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g., computer, printer, mobile phone, server) participating in a computer network that uses the Internet Protocol for communication. It is how devices find each other on a network.
While it is possible that IP addresses can be associated with a single individual's device, they most often are associated with a group of systems, one system shared by many users, or a gateway into a group of systems or devices. For instance, IP addresses included in an email communication are typically associated with the respective email service provider and not with an individual user's device.
McAfee security products and services use IP addresses to protect your information, your devices, and your data. For example, we may detect that a system or a group of systems associated with a particular IP address has been compromised and is sending malware or spam to some of our users. Even without identifying who owns the compromised system or who compromised it, we can assign a score to that IP address to reflect the heightened threat it poses. Our products and services can then divert your traffic away from this IP address or block this IP address from sending malware to your McAfee-protected device before your device is a victim of an attack.
The use of IP addresses and other machine data is necessary to keep security protections current, relevant, and effective as cyber threats and attacks evolve over time.
McAfee uses "cookies" to remember user preferences and to maximize the performance of our website and services. Additionally, cookies help us to identify returning users so, for example, we don't need to ask them to enter their email and password on every visit.
Please note the information gathered by cookies is necessary to provide some McAfee services, including certain subscriptions. We cannot provide such services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies. For example, when you purchase a subscription to an online technology, a cookie is set that identifies the software, version, and when it expires. We use this information to alert you that a newer version is available or if your subscription is going to expire.
Cookies may also be used to control the type and frequency of ads, promotions, or other marketing messages the customer views. These ads may be placed by McAfee or third-party advertising companies which are our vendors. McAfee also uses "web beacons" (small transparent image files) to count visitors to our sites and analyze how visitors use our sites. The information collected is generally anonymized and is not used to identify any particular user.
McAfee also maintains log files of the traffic on our sites. For example, our servers may automatically record the information you or your browser send when you visit a website. These log files may include information such as your requests, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your system.
For more information about cookies and how McAfee responds to "do no track" signals, please see our Cookie Notice.
McAfee uses the information we collect in ways that serve your security needs and privacy preferences, including to:
If you install or use one of our products or services, software will operate in the background of your computer system or device environment to perform specific security and privacy tasks including:
Our products and services may also process certain data to provide updates and reports. These update functions may check your system to see whether files relating to the services need to be refreshed or modernized.
For example, products and services may transmit report files to McAfee. These files contain information, including the number of checked, suspicious, infected, or unwanted files or emails, the number of infections, the date and hash values of the detected infections, and the number of false negatives/false positives. The purpose of these reports is to analyze the frequency of particular infections or the prevalence of threats. McAfee also uses the information to adapt the product to conform to user preferences based on actual use.
We may share personal information with:
We may also disclose personal information: (i) if we are required to do so by law or legal process; (ii) in response to requests by government agencies, such as law enforcement authorities or other authorized third-parties; (iii) as may be required for purposes of national security; (iv) when we believe disclosure is necessary and appropriate to prevent physical, mental, financial, or other harm, injury, or loss; or (v) in connection with an investigation of suspected or actual illegal or inappropriate activity or exposure to liability.
McAfee family companies may share personal information with each other and use it in a manner that is consistent with this Privacy Notice. We may also combine it with other information to provide and improve our products, services, content, and advertising.
When we share personal information with a third party, they must contractually agree to comply with privacy and security standards at least as stringent as McAfee's when we are handling similar data. When you provide data directly to the third party, the processing is based on their standards (which may not be the same as McAfee's) and your own independent relationship with that provider.
McAfee does not share your personal information with non-affiliated third parties for their own marketing use without your permission.
We use administrative, organizational, technical, and physical safeguards to protect the personal information we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. We regularly test our website, data centers, systems, and other assets for security vulnerabilities.
McAfee handles payment card data in a manner consistent with the Payment Card Industry's Data Security Standards (PCI-DSS). For example, when you make a payment on our website using your credit card, we use SSL encryption for transmission of the credit card number.
We offer certain choices about how we communicate with our users and what personal information we obtain about them. Many McAfee products allow users to make choices about the personal information collected.
If you chose to no longer receive marketing information, McAfee may still communicate with you regarding such things as security updates, product functionality, responses to service requests, or other transactional, non-marketing/administrative related purposes.
You can access and correct the personal information in your profile by visiting My Account. Alternatively, you may request reasonable access to your personal information by contacting us as indicated below.
The time periods for which we retain your personal information depend on the purposes for which we use it. McAfee will keep your personal information for as long as you are a registered subscriber or user of our products and, thereafter, for no longer than is required by law, or McAfee's Records Retention Policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. In certain circumstances, we may be required to retain data we have about you (such as for tax, litigation (threatened, anticipated, or actual), other business purposes, or if required by law enforcement).
The information we collect may be stored and processed in servers in the United States and wherever McAfee and our service providers have facilities around the globe.
McAfee complies with the Children's Online Privacy Protection Act of the United States of America and similar laws around the world where applicable. McAfee does not knowingly collect personal information from children under the age of 13 without proper parental consent.
We may transfer the personal information we obtain to countries other than the country in which the information originally was collected. Those countries may not have as comprehensive data protection laws as the country from which McAfee initially obtained the information. When we transfer the information to other countries, we will protect that information as described in this Privacy Notice.
If you are located in the European Economic Area or Switzerland, we comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of the EEA or Switzerland. McAfee is certified under the Safe Harbor Privacy Framework as set forth by the U.S. Department of Commerce, the European Commission and Switzerland regarding the collection, storage, use, transfer, and other processing of personal data transferred from the EEA or Switzerland to the U.S. Click here to view our Safe Harbor Certification
We may update this Notice at any time by posting additions or modifications on this web page. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected, we will notify users by email, via a prominent notice on our website, or other such means. And, where required, we will seek appropriate consent prior to the new use.
Our websites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with McAfee. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with McAfee, any use of those websites, or the privacy practices of those websites.
In certain circumstances, where the information of third parties is collected by us by virtue of the third-party's interaction with you (such as the information of those individuals who send communications to your computer), we rely on you to provide the relevant third parties with appropriate notice and to obtain any requisite consent.
You expressly consent to McAfee's processing of information as described in this Privacy Notice when you:
In addition, by using and interacting with McAfee products, services, or websites, you affirmatively consent to our collection and processing of personal information: (a) to provide the intended functionality of a product or service; (b) by automated means, such as cookies or web beacons; and (c) in accordance with this Privacy Notice. You also consent to the storage and transfer of the information to locations wherever McAfee and our service providers have facilities, including the United States.
If you have questions or concerns regarding this Privacy Notice, or would like to update information we have about you or your preferences, please contact us by:
© 2003-2021 McAfee, LLC