McAfee - Common FAQs

Common FAQs

Need to change your email? Can't figure out how to renew your subscription or buy additional licenses? Check out the answers to our most common account and billing questions.

How Do I?...

How do I update my McAfee My Account email address?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click My Profile.
  3. At the top of the Account Information section, click Update.
  4. Enter your new email address, and then click Save.
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How do I change my McAfee My Account password?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click My Profile.
  3. At the top of the Account Information section, click Update.
  4. Enter your new password, and then click Save.
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My account is locked. How do I get back in?
  1. At the bottom of any page on the McAfee website, click Get Support.
  2. Under the Customer Service section, click Go to Customer Service.
  3. Click Chat and Email or Telephone Customer Service, and follow the on-screen instructions.
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How do I update my billing info?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click My Profile.
  3. At the top of the Billing Information section, click Update. Enter your new credit card information and billing address, and then click Save.
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How do I turn Auto-Renewal on or off?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click Auto-Renewal Settings.
  3. Follow the on-screen instructions to turn auto-renew on or off.
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My subscription has expired. How do I renew it?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click Subscriptions.
  3. Click All expired to see your expired subscriptions. Or click View active to see your subscriptions that have not yet expired.
  4. Look for the subscription you want to renew and click Renew.
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I need to protect additional devices. How do I buy extra licenses?
  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click Subscriptions.
  3. Look for the subscription you want to add additional licenses to, and then click Buy more licenses.
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I bought something by accident. How do I get a refund?
  1. Log in to your McAfee account.
  2. At the bottom of your My Account page, click Get Support.
  3. Under the Customer Service section, click Go to Customer Service.
  4. Click Chat and Email or Telephone Customer Service, and follow the on-screen instructions. Note: You can request a refund within 30 days of purchasing a McAfee product.
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